Privacy Policy
Spud's Plumbing
Last Updated: May 2026
Overview
Spud's Plumbing ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you contact us, use our website at spudsplumbing.com, or engage with our plumbing services.
Information We Collect
We may collect the following types of information:
Contact information — your name, phone number, email address, and service address
Service information — details about your plumbing issue, appointment history, and job records
Payment information — billing details necessary to process payment for services rendered
Website data — standard analytics such as pages visited, browser type, and general location, collected through tools like Google Analytics
We do not collect sensitive personal information beyond what is necessary to provide and bill for our services.
How We Use Your Information
We use your information to:
Schedule and complete plumbing service appointments
Send appointment reminders, dispatch updates, and job completion confirmations
Process payments and send billing communications
Respond to inquiries and provide customer support
Improve our services and website experience
Comply with applicable laws and regulations
SMS / Text Message Communications
Spud's Plumbing will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications — including billing updates, appointment reminders, dispatch updates, and job completion surveys — either in person at our location or during a phone call initiated by the customer.
Upon first registration, customers will be asked for their phone number and informed about receiving text messages. Customers will also be notified of:
Possible message and data rates that may apply
Variable message frequency depending on service activity
Instructions to text HELP for support or STOP to unsubscribe at any time
Your phone number will not be shared with third parties for marketing or promotional purposes.
To opt out of SMS communications at any time, reply STOP to any message you receive from us. For assistance, reply HELP or call us at (336) 731-8566.
How We Share Your Information
We do not sell, trade, or rent your personal information. We may share information only in the following limited circumstances:
Service providers — third-party vendors who assist us in operating our business (such as scheduling software or payment processors), bound by confidentiality obligations
Legal compliance — when required by law, court order, or governmental authority
Business protection — to protect the rights, safety, or property of Spud's Plumbing, our customers, or the public
We will never share your phone number or contact information with third parties for marketing or promotional purposes.
Data Security
We take reasonable precautions to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to any legal retention requirements
Opt out of SMS communications at any time by replying STOP
To exercise any of these rights, contact us using the information below.
Third-Party Links
Our website may contain links to third-party sites (such as Google Maps or review platforms). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Spud's Plumbing
3982 Old U.S. Hwy 52
Lexington, NC 27295
Phone: (336) 731-8566
Website: spudsplumbing.com